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Privacy Policy

Last Updated: 21 January 2025

1. Who We Are and Data Controller

Our website address is: https://mountev.co.uk.

The data controller for this website is Mountev Ltd, a company registered in the United Kingdom, with its registered address at 86-90 Paul Street, London, England, EC2A 4NE. For any data protection enquiries, you can contact us at info at mountev.co.uk.

We are committed to protecting and respecting your privacy in compliance with the UK General Data Protection Regulation (UK GDPR).

2. What Personal Data We Collect and Why

We collect and process data for a few specific purposes, and we are committed to only collecting the minimum data necessary.

Contact Forms

When you contact us via a form on our website, we collect the personal information you provide, such as your name, email address, and the content of your message.

  • Purpose of Processing: To respond to your enquiries, provide you with information about our services, or to begin a business relationship.
  • Lawful Basis for Processing: We process this data based on our Legitimate Interests to respond to incoming business communications.

Cookies

Our website uses cookies to enhance your experience. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer.

  • Essential Cookies: These are necessary for the website to function and cannot be switched off in our systems.
  • Analytics & Performance Cookies: These cookies allow us to recognise and count the number of visitors and to see how visitors move around our website. This helps us to improve the way our website works. We only use these non-essential cookies with your explicit consent, which is managed via our cookie consent banner.

For a detailed list of the cookies we use, please see our Cookie Policy page.

Analytics

We use third-party analytics services like Google Analytics to understand website traffic and improve our user experience. This service may collect your anonymised IP address.

  • Purpose of Processing: To gather aggregated data about website usage and performance.
  • Lawful Basis for Processing: We process this data based on your Consent, provided via our cookie consent banner.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content.

3. Who We Share Your Data With

We do not sell your personal data. We only share data with third-party services where it is essential for running our website and business operations. These include:

  • Analytics Providers: Anonymised data is shared with Google Analytics.
  • Spam Detection Services: Visitor comments or form submissions may be checked through an automated spam detection service.

4. How Long We Retain Your Data

We do not keep personal data for longer than is necessary for the purpose for which it was collected. Our retention periods are as follows:

  • Contact Form Enquiries: We retain correspondence for 24 months after our last communication, after which it is securely deleted.
  • Analytics Records: We retain aggregated analytics data for 26 months.
  • If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

5. Your Data Protection Rights

Under UK GDPR, you have the following rights regarding your personal data:

  • The Right to be Informed about our collection and use of your data.
  • The Right of Access to the personal data we hold about you.
  • The Right to Rectification if any data we hold is inaccurate.
  • The Right to Erasure (also known as the ‘right to be forgotten’).
  • The Right to Restrict Processing.
  • The Right to Data Portability.
  • The Right to Object to us processing your data.
  • Rights in relation to automated decision making and profiling.

To exercise any of these rights, please contact us at info at mountev.co.uk.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), which is the UK’s supervisory authority for data protection issues (www.ico.org.uk).